Emailwish vs Crisp
Crisp vs Emailwish: live chat with email flows already running.
Crisp gives you a support inbox and a campaign builder to set up yourself. Emailwish pairs live chat with about 10 Shopify email flows written and switched on at setup, including a follow-up email when someone asks a question and doesn't buy. Popups, reviews and wishlists come in the same app.
- Free plan, no credit card
- About 10 flows live at setup
- Chat follow-up emails built in
emailwish
Crisp
Trusted by 500+ D2C brands
Shopify stores run email, popups, reviews, live chat and wishlists from one Emailwish account.
Side by side
Emailwish vs Crisp, feature by feature
Live chat built to sell, with the email, popup and review tools that turn a conversation into an order.
Emailwish
Crisp
Prices and features checked on each vendor’s site in October 2026. See all Emailwish plans on our pricing page.
Why stores switch
Why Shopify stores switch from Crisp
Crisp is built for support teams closing conversations. Emailwish is built for stores that want every chat, signup and review to lead to the next order.
Emails done, without writing one.
Emailwish pulls your store name, logo, products and brand details from Shopify, writes the emails in your voice and switches on about 10 flows: welcome, abandoned cart, review request, chat follow-up and more.
Questions that become orders.
A shopper asks about sizing, then leaves without buying. Emailwish sees the chat on their profile and sends a follow-up email about the product they asked about. No campaign to build.
Reviews that sell for you.
Review requests go out after delivery, approved reviews show on product pages and inside popups, and the after-review series thanks happy customers.
One plan
One bill for the whole stack
A support inbox is only one piece. Emailwish's Launch plan is $35 a month for live chat, email marketing for up to 5,000 contacts, popups, reviews and wishlists, so there's no separate email, review or wishlist app to pay for.
- Seed: free for 1,000 emails and 100 contacts
- Launch: $35 a month for 10,000 emails and 5,000 contacts
- Growth: $100 a month for 50,000 emails and 50,000 contacts
One profile
Chat, email and popups on one profile
Chats, orders, popup signups, reviews and wishlist saves all land on the same customer profile. Your team sees the products and orders beside every chat, and your emails use all of it.
- Recommend products without leaving the chat
- Popup signups go straight into your lists and flows
- Back-in-stock and price-drop alerts for wishlisted items
Pricing
Replace five apps with one plan
Crisp covers support. A store using it still needs apps for Shopify email flows, reviews, popups and wishlists. Here's what a typical stack costs a growing store.
Your app stack
Multiple apps, multiple bills, more complexity.
- Email marketingKlaviyo Email $100/mo
- Product reviewsJudge.me Awesome $15/mo
- Popups and formsOptiMonk Essential $59/mo
- Live chatCrisp Free $0/mo
- Wishlist and back in stockSwym Starter $29.99/mo
emailwish
Save $149 a month
$55/mo
Launch plan plus 10,000 extra emails
- Email marketing
- Product reviews
- Popups and forms
- Live chat
- Wishlist and back in stock
All the tools
you need.
One plan.
You save $149 a month, about $1,790 a year.
Start for FreeExample store: 5,000 contacts and about 20,000 emails a month, 50,000 monthly pageviews, 300 orders, 300 support conversations with 2 agents and 3,000 wishlist actions a month. Monthly list prices (yearly licences divided by 12), checked on each vendor's site in October 2026.
One customer profile
Every signal behind every email.
Orders, browsing, chats, reviews, popup signups and wishlist saves all land on one profile, so each email knows the whole story. Nothing to sync, nothing to export.
Switching
Switch from Crisp in an afternoon
Your Shopify data syncs on install and your flows are already written, so you can start chatting and sending the same day.
-
01
Install Emailwish
Add it from the Shopify App Store. Customers, orders and products sync automatically.
-
02
Turn on the chat widget
The storefront widget and inbox are ready. Invite your team and match the widget to your brand.
-
03
Check your flows
The chat follow-up series and about 10 other flows are written and live, so shoppers who don't buy hear from you.
-
04
Switch Crisp off
Disable the Crisp app embed in your theme so shoppers see one chat button, then cancel your plan.
Our results
What Emailwish stores see
Averages across Emailwish stores, with email, reviews, popups, chat and wishlists working from one customer profile.
Abandoned Carts recovered
9.2%
Avg. increase in Social Proof
56%
Average Subscribers increased
61%
Avg. Support time reduced
33%
“The app is very beginner friendly, and support is just on another level, they personally helped me with installation and even added my personal countries language.”
JensFounder, ValureDesigns
“Our engagement skyrocketed within the first month of using EmailWish. It's been a game changer for our marketing.”
Vinday DubeyFounder, HoodieblanCase study
HappyChien recovered about 35% of its abandoned cart customers with Emailwish emails and saw a 75% increase in social proof.Read the HappyChien case study
Browse all case studies.
FAQ’s
Crisp vs Emailwish: your questions
Yes, for Shopify stores that want live chat working alongside their marketing. Emailwish gives you unlimited chat conversations, an inbox built around products and orders, and about 10 email flows written and live at setup, plus popups, reviews and wishlists in one app.
No. Emailwish writes and switches on about 10 flows at setup, including welcome, abandoned cart, review request, after-review, form signup and chat follow-up. You only build flows that are unique to your store.
Your chat widget, your email marketing app, your popup app, your review app and your wishlist app. They all run in Emailwish on one customer profile, from $35 a month on Launch for a store with up to 5,000 contacts, or free on Seed.
Yes. Emailwish AI answers common questions about orders, shipping and products 24/7 using your store's data, and hands the chat to your team in the same inbox when a person should take over. Shoppers can ask where their order is and get its status and delivery tracking in the chat. It's included on every plan, including Free, at no extra charge. Crisp's AI chatbot starts on Essentials at $95 a month.
Yes. The Emailwish inbox is built around products and orders, so you see what the shopper bought next to the conversation, and you can recommend products right in the chat.
No. Chat conversations are unlimited on every plan. Free includes 4 team seats, Launch 6, Growth 10 and Enterprise 50, and the price is set by the emails you send.
Yes. The Seed plan is free for 1,000 emails and 100 contacts, with live chat, popups, reviews and wishlists included. No credit card required.
Yes. Live chat and email support are included on every plan, including Free.
