Check order status before responding.
IF:
Order: Created Datetime
is less than 30min ago, and
Order: Fulfillment Status
is ‘Unfulfilled’
THEN:
Use Action: Order Edit
Shopify Chat App
Turn Every Conversation Into a Sale.
Emailwish is a Shopify chat app that helps shoppers in real time, recommends the right product, and converts visitors who would otherwise leave. Built for stores that want chat that actually sells.
- No credit card required
- Easy setup in minutes
- Built for Shopify stores
Help shoppers buy with confidence
Emailwish live chat sits on your storefront so customers can ask, compare, and check out without leaving the page.
Is the Hydrating Serum good for sensitive skin?
Yes, our Hydrating Serum is made for sensitive skin. Fragrance-free, non-comedogenic, and helps calm redness.
AI support
Answer common questions instantly with Emailwish AI, 24/7.
Where’s my order?
Here’s the latest on order #1842.
In transit
Estimated deliverySeptember 7
Order #1842
- Order confirmed · Aug 28
- In transit · Aug 30
- Out for delivery · Sep 7
- Delivered
Order tracking Coming soon
Give customers real-time order status and delivery tracking, right in the conversation.
I need a speaker for the living room. What do you recommend?
I’d recommend our Home Speaker. Compact, rich sound, and it ships today.
Home Speaker
In stock · ships today
In stock · ships today
Product recommendations
Help shoppers find the right products with personalized recommendations.
I received the wrong item. Can you help with an exchange?
I can help with that. Let me connect you with a member of our support team who can start the exchange for you.
Connecting you with Luna Support…Maya has joined the conversation.
Hi, I’m Maya from Luna Support. Sorry about that. I can start an exchange now. Could you share a photo of what arrived?
Team handoff
Hand off conversations to your team when customers need a human.
AI Agent trained on your brand
Emailwish
Chat agent
Built for Teams
Give your team everything they need.
Work together, stay informed, and get the full context to deliver faster, more helpful responses.
Give your team the right access.
Control who can manage conversations and what each teammate can access.
Team members
+ Invite member
Maya Chen
[email protected]
Owner
James Cole
[email protected]
Support
Priya Shah
[email protected]
Manager
Alex Rivera
[email protected]
Support
Never miss a customer message.
Get notified through browser push, mobile app, or email, so no shopper waits on a silent inbox.
New chat from Sarah
now
Hi! Do you have this in a size M?
Browser push
New chat from Sarah
now
Hi! Do you have this in a size M?
Mobile app
New chat from Sarah
now
Hi! Do you have this in a size M?
See the full Shopify picture.
See the customer’s Shopify details, including their cart, orders, and products, while you chat.
Sarah Johnson
[email protected]
Customer since Aug 2024
12 orders
$623 spent
Cart (2)
View cart
Home Speaker
$89.00 × 1
Hydrating Serum
$38.00 × 1
Last order
$78.00
#1842 · Aug 30, 2024
Delivered
View all orders →
Store context
One agent for every store signal.
An AI agent that already knows Shopify orders, delivery tracking, products, wishlists, and reviews—so every reply is grounded in store data.
One platform
Every customer touchpoint, done for you.
From the first conversation to repeat purchases, Emailwish handles the entire customer journey so you can focus on growing your business.
Visitor
Shoppers land on your store and find a product they like.
Hydrating Serum
Add to Cart
4.8 128 reviews
$38.00 30 ml
Lightweight daily hydration for sensitive skin. Fragrance-free.
Live Chat
Answer questions and send the right product while they decide.
Luna Support
Online
Is the Hydrating Serum still in stock?
Yes, 14 left. I can send it over.
Hydrating Serum
In stock · ships todayBuy Now
In stock · ships todayBuy Now
Order & Delivery
Keep them updated from packed to delivered.
Order confirmed!
Thank you for your purchase.
Hydrating Serum
30 ml · Qty: 1
$38.00
Order #LNA12345
- Order confirmed Sep 3, 10:24 AM
- Shipped Sep 4, 2:15 PM
- In transit Arrives Sep 7
- Delivered
Reviews
Ask for a review after the order lands.
We’d love your feedback
How was your experience?Your opinion helps us create better products and a better experience.
Write a review →
Sarah Johnson
2 days ago
“Skin feels calm and it was here the next day.”
Wishlist & Repeat
Bring them back when a favorite returns.
The Sheet Mask you loved is back in stock. Don’t miss out!
Shop now →
-
Still in your wishlist
Now’s the perfect time to grab it.
-
Loved it before?
Purchase again and keep your skincare routine going.
More conversations. More customers. More revenue.
Why brands choose Emailwish as their Shopify chat app
Built for Shopify stores
Install the Shopify chat app once. Orders, products, and customers show up in chat—no separate helpdesk sync story.
AI live chat + your team
Shopify AI chat answers routine questions; your team takes over in the same inbox with full context.
Store context in every chat
Orders, products, tracking, and history without tab-hopping.
Sells, not only supports
Product recommendations inside the conversation.
Part of Emailwish
Same stack as email, popups, reviews, wishlists.
Live in minutes
Connect Shopify, add the widget, start chatting.
FAQ’s
Got questions? We have answers
Emailwish is a Shopify chat app with a live chat widget on your storefront so shoppers can ask questions, get product help, and buy without leaving the page.
Emailwish AI answers common questions instantly, like orders, shipping, and product details, and passes the conversation to your team when a human should take over.
Yes. Customers can ask “where’s my order?” in chat and get status and tracking in the same conversation, without opening a support ticket.
Yes. AI can suggest products from your catalog, and your team can drop in a product card when a shopper wants a personal pick.
You can set the greeting, widget color, and position so it matches your store.
Yes. Live chat lands in one shared inbox, so anyone on the team can reply or take over from AI.
Live Chat is part of Emailwish. Start free, no credit card required, and upgrade when you need more volume.
Create an account, connect your Shopify store, and add the widget. Most stores go live in minutes.
Ready to Turn Conversations Into Customers?
Start chatting.
Start selling.
Set up live chat in minutes and give your shoppers the support they need, without losing the sale.
- No credit card required
- Set up in minutes
- Works with Shopify & WooCommerce
Live chat on the product page
Answer questions and send the right product while shoppers are still deciding.
Luna Support
Active
Is the navy speaker still in stock?
Yes, 14 left. Order in the next two hours and it ships today.
Home Speaker
In stock · ships today
In stock · ships today
Adding it now. Thanks.
