Emailwish vs Chatty
Chatty vs Emailwish: AI chat that follows up by email.
Chatty's free plan gives you one team member, and AI handover and order tracking start on its paid plans. Emailwish gives you AI answers, order tracking and 4 team seats on the free plan, and a follow-up email when a shopper asks a question and doesn't buy. Email marketing, popups, reviews and wishlists come in the same app.
- Free plan, no credit card
- AI answers and order tracking on Free
- Chat follow-up emails built in
emailwish
Chatty
Trusted by 500+ D2C brands
Shopify stores run email, popups, reviews, live chat and wishlists from one Emailwish account.
Side by side
Emailwish vs Chatty, feature by feature
AI chat built to sell, with the email, popup and review tools that follow up on every conversation.
Emailwish
Chatty
Prices and features checked on each vendor’s site in October 2026. See all Emailwish plans on our pricing page.
Why stores switch
Why Shopify stores switch from Chatty
Chatty is built to answer chats. Emailwish is built so every chat can lead to an email, and every email to an order.
Questions that become orders.
A shopper asks about sizing, then leaves without buying. Emailwish sees the chat on their profile and sends a follow-up email about the product they asked about, with no second app to connect.
A whole team on the free plan.
Emailwish's free plan includes 4 team seats, AI answers that hand off to your team, and order tracking in the chat. On Chatty, the free plan has one team member, and handover and order tracking start on Basic.
AI answers at no extra charge.
Emailwish AI answers questions about orders, shipping and products 24/7 using your store's data, on every plan. Chatty counts AI conversations: 50 a month on Free, and $0.40 for each one beyond a paid plan's allowance.
Pricing
One plan for the chat and everything after it
Chatty's plans cover chat and helpdesk. Emailwish's price is set by the emails you send: the Launch plan is $35 a month for live chat with AI, email marketing for up to 5,000 contacts, popups, reviews and wishlists.
- Seed: free for 1,000 emails and 100 contacts, 4 team seats
- Launch: $35 a month for 10,000 emails and 5,000 contacts, 6 team seats
- Growth: $100 a month for 50,000 emails and 50,000 contacts, 10 team seats
One app
Chat, email and popups on one profile
Chats, orders, popup signups, reviews and wishlist saves all land on the same customer profile. Your emails use all of it, with no chat-to-email sync to maintain.
- Chat follow-up series written and live at setup
- Welcome, abandoned cart and review request flows switched on for you
- Back-in-stock and price-drop alerts for wishlisted items
Pricing
Replace five apps with one plan
Chatty covers chat and helpdesk. A store using it still needs apps for email, reviews, popups and wishlists. Here's what a typical stack costs a growing store.
Your app stack
Multiple apps, multiple bills, more complexity.
- Email marketingKlaviyo Email $100/mo
- Product reviewsJudge.me Awesome $15/mo
- Popups and formsOptiMonk Essential $59/mo
- Live chatChatty Basic $19.99/mo
- Wishlist and back in stockSwym Starter $29.99/mo
emailwish
Save $169 a month
$55/mo
Launch plan plus 10,000 extra emails
- Email marketing
- Product reviews
- Popups and forms
- Live chat
- Wishlist and back in stock
All the tools
you need.
One plan.
You save $169 a month, about $2,030 a year.
Start for FreeExample store: 5,000 contacts and about 20,000 emails a month, 50,000 monthly pageviews, 300 orders, 300 support conversations with 2 agents and 3,000 wishlist actions a month. Monthly list prices (yearly licences divided by 12), checked on each vendor's site in October 2026.
One customer profile
Every signal behind every email.
Orders, browsing, chats, reviews, popup signups and wishlist saves all land on one profile, so each email knows the whole story. Nothing to sync, nothing to export.
Switching
Switch from Chatty in an afternoon
Your Shopify data syncs on install and the chat follow-up flow is already written, so you can start chatting the same day.
-
01
Install Emailwish
Add it from the Shopify App Store. Customers, orders and products sync automatically.
-
02
Turn on the chat widget
The storefront widget, AI answers and inbox are ready. Invite your team and match the widget to your brand.
-
03
Check your follow-up flow
The chat follow-up series is written and live, so shoppers who don't buy hear from you.
-
04
Switch Chatty off
Remove the Chatty widget so shoppers see one chat button, then cancel your Chatty plan in Shopify.
Our results
What Emailwish stores see
Averages across Emailwish stores, with email, reviews, popups, chat and wishlists working from one customer profile.
Abandoned Carts recovered
9.2%
Avg. increase in Social Proof
56%
Average Subscribers increased
61%
Avg. Support time reduced
33%
“The app is very beginner friendly, and support is just on another level, they personally helped me with installation and even added my personal countries language.”
JensFounder, ValureDesigns
“Our engagement skyrocketed within the first month of using EmailWish. It's been a game changer for our marketing.”
Vinday DubeyFounder, HoodieblanCase study
HappyChien recovered about 35% of its abandoned cart customers with Emailwish emails and saw a 75% increase in social proof.Read the HappyChien case study
Browse all case studies.
FAQ’s
Chatty vs Emailwish: your questions
Yes, for Shopify stores that want AI chat working alongside their marketing. Emailwish gives you AI answers, order tracking in the chat and an inbox built around products and orders, plus follow-up emails for shoppers who don't buy, email marketing, popups, reviews and wishlists in one app.
On the free plans, Emailwish includes more: 4 team seats, AI hand-off to your team and order tracking in the chat. On Chatty, those start on the $19.99 Basic plan. Emailwish's $35 Launch plan also covers email marketing for 5,000 contacts, popups, reviews and wishlists, so it replaces several subscriptions, not just your chat app.
Yes. Emailwish AI answers common questions about orders, shipping and products 24/7 using your store's data, and hands the chat to your team in the same inbox when a person should take over. Shoppers can ask where their order is and get its status and delivery tracking in the chat. It's included on every plan, including Free.
No. AI answers are included on every Emailwish plan, including Free, at no extra charge. Chatty's plans include 50 to 1,000 AI conversations a month and charge $0.40 for each extra one on paid plans.
No. Chatty sends its contacts to Klaviyo, where follow-up emails are built in a separate app. Emailwish's chat follow-up series emails shoppers who chatted and didn't buy, and about 10 flows are written and live at setup.
Emailwish's free Seed plan includes 4 team seats, with unlimited chat conversations. Launch has 6, Growth 10 and Enterprise 50. Chatty's free plan has one team member.
Your chat app, your email marketing app, your popup app, your review app and your wishlist app. They all run in Emailwish on one customer profile.
Yes. Install Emailwish, turn on its chat widget and add your team; your Shopify customers, orders and products sync on install. Remove the Chatty widget the same day so shoppers see one chat button. Live chat and email support are included on every plan if you need help.
