Emailwish vs Carti
Emailwish vs Carti: live chat with no cap on conversations.
Carti caps your conversations each month and pauses its answers when you reach the limit. Emailwish gives your team unlimited chat conversations, an inbox with each shopper's orders beside the chat, and a follow-up email when someone asks a question and doesn't buy. Email marketing, popups, reviews and wishlists come in the same app.
- Free plan, no credit card
- Unlimited chat conversations
- Chat follow-up emails built in
emailwish
Carti
Trusted by 500+ D2C brands
Shopify stores run email, popups, reviews, live chat and wishlists from one Emailwish account.
Side by side
Emailwish vs Carti, feature by feature
Live chat your team answers, with the email tools that follow up on every conversation.
Emailwish
Carti
Prices and features checked on each vendor’s site in October 2026. See all Emailwish plans on our pricing page.
Why stores switch
Why Shopify stores switch from Carti
Carti counts every conversation against a monthly cap. Emailwish lets your team talk to as many shoppers as visit, and follows up by email when they don't buy.
Questions that become orders.
A shopper asks about sizing, then leaves without buying. Emailwish sees the chat on their profile and sends a follow-up email about the product they asked about. No Klaviyo flow to build.
A busy month stays open.
Chat conversations are unlimited on every plan. A sale weekend fills your inbox, not your invoice, and the chat never goes quiet halfway through the month.
A person who knows the order.
Your team sees each shopper's products and orders beside the chat and recommends products without leaving the conversation.
Pricing
Pay for emails, not for chats
Carti's Growth plan is $99 a month for 600 conversations, and Starter's 250 run out first in a busy month. Emailwish's Launch plan is $35 a month with unlimited chat conversations, plus email marketing for up to 5,000 contacts.
- Seed: free for 1,000 emails and 100 contacts
- Launch: $35 a month for 10,000 emails and 5,000 contacts
- Growth: $100 a month for 50,000 emails and 50,000 contacts
One app
Chat, email and popups on one profile
Chats, orders, popup signups, reviews and wishlist saves all land on the same customer profile. Your emails use all of it, with no chat-to-Klaviyo connection to maintain.
- Chat follow-up series written and live at setup
- Welcome, abandoned cart and review request flows switched on for you
- Back-in-stock and price-drop alerts for wishlisted items
Pricing
Replace five apps with one plan
Carti covers chat. A store using it still needs apps for email, reviews, popups and wishlists. Here's what a typical stack costs a growing store.
Your app stack
- Email marketingKlaviyo Email $100/mo
- Product reviewsJudge.me Awesome $15/mo
- Popups and formsOptiMonk Essential $59/mo
- Live chatCarti Growth $99/mo
- Wishlist and back in stockSwym Starter $29.99/mo
emailwish
$55/mo
Launch plan plus 10,000 extra emails
- Email marketing
- Product reviews
- Popups and forms
- Live chat
- Wishlist and back in stock
You save $248 a month, about $2,980 a year.
Start for FreeExample store: 5,000 contacts and about 20,000 emails a month, 50,000 monthly pageviews, 300 orders, 300 support conversations with 2 agents and 3,000 wishlist actions a month. Monthly list prices (yearly licences divided by 12), checked on each vendor's site in October 2026.
One customer profile
Every signal behind every email.
Orders, browsing, chats, reviews, popup signups and wishlist saves all land on one profile, so each email knows the whole story. Nothing to sync, nothing to export.
Switching
Switch from Carti in an afternoon
Your Shopify data syncs on install and the chat follow-up flow is already written, so your team can start chatting the same day.
-
01
Install Emailwish
Add it from the Shopify App Store. Customers, orders and products sync automatically.
-
02
Turn on the chat widget
The storefront widget and inbox are ready. Invite your team and match the widget to your brand.
-
03
Check your follow-up flow
The chat follow-up series is written and live, so shoppers who don't buy hear from you.
-
04
Switch Carti off
Turn off the Carti theme embed so shoppers see one chat button, then cancel from Carti's billing settings.
Results
What Emailwish stores see
Average results across Emailwish stores.
“The app is very beginner friendly, and support is just on another level, they personally helped me with installation and even added my personal countries language.”
JensFounder, ValureDesigns“Our engagement skyrocketed within the first month of using EmailWish. It's been a game changer for our marketing.”
Vinday DubeyFounder, HoodieblanRead how Happychien recovered abandoned carts or browse all case studies.
FAQ’s
Emailwish vs Carti: your questions
Yes, for Shopify stores that want their own team answering chats. Emailwish gives you unlimited chat conversations, an inbox built around products and orders, and follow-up emails for shoppers who don't buy, plus email marketing, popups, reviews and wishlists in one app.
No. Chat conversations are unlimited on every plan, including Free. Free includes 4 team seats, Launch 6, Growth 10 and Enterprise 50, and the price is set by the emails you send.
At 300 chats a month, Emailwish's Launch plan is $35 against $99 for Carti Growth. At 1,000 chats it's still $35 for a store under 5,000 contacts, against $249 for Carti Scale. Emailwish's price also includes email marketing, popups, reviews and wishlists.
Yes. Emailwish AI answers common questions about orders, shipping and products 24/7 using your store's data, and hands the chat to your team in the same inbox when a person should take over. Shoppers can ask where their order is and get its status and delivery tracking in the chat. It's included on every plan, including Free, at no extra charge. Carti's AI answers count against its monthly conversation cap and pause when you reach it.
Yes. The Emailwish inbox is built around products and orders, so you see what the shopper bought next to the conversation, and you can recommend products right in the chat.
No. When a shopper chats about a product and leaves without buying, Emailwish sends the follow-up email itself. The chat follow-up series is one of about 10 flows written and switched on at setup.
Yes. The Seed plan is free for 1,000 emails and 100 contacts, with unlimited chat conversations, popups, reviews and wishlists included. No credit card required.
Yes. Live chat and email support are included on every plan, including Free.
