Live chat apps for Shopify range from free chat widgets to full helpdesks. The questions that matter are whether agents see order and product context, how the app prices seats and conversations, and what happens when a chat ends without a sale. Emailwish live chat sits in the same app as your email flows: the inbox shows the products and orders behind each conversation, and a shopper who asks about a product but doesn’t buy can get a follow-up email. AI chatbot answers are on the Emailwish roadmap; helpdesks such as Gorgias already offer them.
How we compare
We compare every app on the same criteria, using each vendor’s public pricing page, documentation and Shopify App Store or WordPress.org listing, and we record every price and feature with its source and the date we checked it. Each comparison prices both apps at 50, 300 and 2,000 tickets a month, lines up the main features in an at-a-glance table, quotes ratings with their review counts and has a section on where the other app is stronger. Emailwish is our product, and we earn no affiliate commissions. Read our editorial policy for the full method.
Emailwish vs other live chat apps
- Emailwish vs. GorgiasFeatures, pricing and switching, side by side
- Emailwish vs. ZendeskFeatures, pricing and switching, side by side
- Emailwish vs. IntercomFeatures, pricing and switching, side by side
- Emailwish vs. LiveChatFeatures, pricing and switching, side by side
- Emailwish vs. HubSpotFeatures, pricing and switching, side by side
- Emailwish vs. FreshchatFeatures, pricing and switching, side by side
- Emailwish vs. CrispFeatures, pricing and switching, side by side
- Emailwish vs. Tawk.toFeatures, pricing and switching, side by side
- Emailwish vs. ChatraFeatures, pricing and switching, side by side
- Emailwish vs. JivoChatFeatures, pricing and switching, side by side
- Emailwish vs. OlarkFeatures, pricing and switching, side by side
- Emailwish vs. ChaportFeatures, pricing and switching, side by side
- Emailwish vs. SnapEngageFeatures, pricing and switching, side by side
- Emailwish vs. CartiFeatures, pricing and switching, side by side
Roundups: the best live chat apps
Live chat apps at a glance
| App | Best for | Free plan | Paid plans from | Rating |
|---|---|---|---|---|
| Emailwish | Stores that want chat tied to email marketing | Yes: Seed, 1,000 emails, 100 contacts | $35/month (Launch, includes email marketing) | 4.1 (7 reviews) |
| Gorgias | Support teams running a multichannel helpdesk | No: 7-day free trial | $10/month (Starter, 50 tickets) | 4.3 (706 reviews) |
Frequently asked questions
Is Emailwish a helpdesk like Gorgias?
No. Gorgias is a multichannel helpdesk for support teams, with email, chat, social messages and help-centre requests in one inbox and Shopify order actions inside the ticket. Emailwish is live chat built into your marketing: chats feed the customer profile and can trigger follow-up emails.
Is live chat included in every Emailwish plan?
Yes. Live chat is included in every plan, including the free Seed plan, with unlimited conversations; the number of team seats depends on the plan. Plans are priced by the emails you send each month.
Does Emailwish have an AI chatbot?
Not yet. AI chatbot answers are on the Emailwish roadmap. Gorgias’s AI Agent is available today and billed per resolved conversation.
What happens after a chat that doesn’t end in a sale?
Emailwish can send a timed follow-up email through its chat follow-up flow, which is set up for you at install.
